FAQ - Troubleshooting

Common Issues when Participating in an IRO.

I committed to an IRO but the commit is not appearing on My Dashboard or Etherscan. Why?

To commit to an IRO, you must complete this 2 step process:

  1. Approve the transaction

  2. Confirm the commit

If the commit did not go through, it could be that you did not confirm the commit after approving the transaction. Like all Web3 transactions, there must be an approval before the actual commit. For a step-by-step walkthrough of the commit process, please check out our IRO User Guide here.

I have claimed my Real Estate Tokens (RET) from a successful IRO, but I cannot see it in MetaMask. Why?

MetaMask may not yet have added CitaDAO’s RET to its token registry. If you have claimed your tokens but are unable to see it listed in MetaMask, please follow these steps to add it as a custom token.

  1. Open the MetaMask extension and click the Add Token button at the bottom of the main screen.

  2. Go to the Custom Token tab.

  3. Add the token's contract address in the Token Contract Address field.

If MetaMask doesn't automatically identify the values for Token Symbol and Decimals of Precision, you will need to add them manually. See the official token contract pages below for the correct values.

Here is the list of recently added token contract addresses that may not yet have been added to MetaMask's registry:


Why can’t I make a transaction when I am using a ledger with my MetaMask?

Your ledger may not yet be able to interpret and verify CitaDAO’s smart contract information. To allow the transaction to go through, you will have to enable “Blind Signing” through your ledger’s Ethereum app settings.

Do I have to approve the transaction every time I commit?

Short answer - Yes

When you approve a transaction, the amount entered will be approved as a maximum limit that you are willing to spend on the CitaDAO platform. If you commit this entire amount, the limit will be reached, and you must submit a new approval before committing to the same IRO again.

However, if you decide to commit less than the approved limit, the remaining amount will still remain approved for future commits. You may commit up to this remaining amount without having to approve it again.

For example, if I approve 100 USDC for an IRO but only commit 40 USDC, I still have a remaining approved amount of 60 USDC. I can commit another 60 USDC to the IRO without having to approve again.

If I approve 100 USDC for an IRO and commit all 100 USDC to the IRO, I will not have any more approved USDC. If I want to commit another 50 USDC to the IRO, I will have to approve another 50 USDC before I can do so.

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